What problems were you having before Blue Alligator?
“So, we use SalesPresenter mainly at our trade shows. It is a really valuable tool for us. Previously we would have something that was not fit for purpose, it really didn’t give us any customer history, our product information wasn’t easily updated. It used to regularly cut out, it caused us all sorts of problems, but since using Blue Alligator and the SalesPresenter tool, it’s been great.“
What benefits has the product brought you?
“Our customers really appreciate that we can take orders very quickly and efficiently. We can give them information about what’s in stock, what isn’t in stock. We’ve got a bit of sales order history as well on there, so it’s a great tool, it’s really enhanced what we do at trade shows.”
“We can get orders to the customer next day. We can start the whole process, so we upload orders taken at the trade show in the evening, goes through our system back in the office and we can start the whole process of getting the orders out straight away. So, in theory, a customer places an order with us on Monday at a trade show, they can have their stock by Friday latest. So that’s a huge benefit.“