Position: Service Desk Analyst

Job description:

To join our customer-facing helpdesk, providing software support to our customers for our Windows, cloud-based and mobile device applications.

The role includes first line telephone support, offering advice, recording and tracking issues, understanding the customer’s data and business rules in order to investigate more complex issues (including liaising with our development team) in order to provide a solution to the customer.

Skills and personal qualities should include:

  • General Windows PC usage

  • Familiar with Microsoft Office products

  • Use of spreadsheets

  • Good communicator (both verbal and written)

  • Analytical and problem solving, with a methodical approach to resolving issues

  • Creative and innovative

  • Team player

  • Good time management skills

  • Takes ownership of problems and solutions

  • Self-starter

  • Completer finisher

 

The role is ideally suited to someone with at least one year’s commercial experience in customer software support. We like to engage multi-skilled people and there is scope to be involved in, or progress to, other aspects of the business in time including application testing, technical documenting, user training and project implementations.