Problems before Blue Alligator
“So, I came into the company when Blue Alligator was first being considered. I think what really drove that was just the pure amounts of manual labour that was involved. Taking orders, processing orders putting them in our in-house ordering system. We use sage primarily and that was the sheer number of hours that was taking somebody and many people at key times of the year. Quite frankly that was draining resources from other parts of the business because we needed to be hands-on deck.
So, to be able to automate that and make that process smoother and actually fulfil orders quicker for our customers was really important and really drove that process.“
How has the support team been?
“My goodness, I was totally flabbergasted, firstly dealing with Lewis and of course Corey. Reece who was developing the site for us has been second to none, nothing is an issue. There seems to be a workaround for everything and every business uses Sage in a different way. Reece was able to come up for a workaround for everything that I saw as a problem, it wasn’t a problem.“