Andy Jones, I.T Manager - Heaven Sends
Who is Heaven Sends?
One of the best things about SalesPresenter, it is a complete product catalogue for us. We’ve got over 6,000 lines, so having it on the iPads is really helpful to be able to go through all of that.
What problems were you having before Blue Alligator?
“Before using SalesPresenter, we had a barcode collector, which used to generate a long list of barcodes that we then had to input into our back-office system manually. We also used a lot of handwritten orders. As you can imagine, the admin time was crazy; we lost a lot of orders, and we constantly had to phone customers back to clarify things we didn’t understand on the handwritten orders. So, this has been a massive efficiency improvement.”
What benefits has the product brought you?
“In terms of efficiency, SalesPresenter immediately imports orders into our back-office system, which is really handy. We can have these orders shipped out the next day, or the day after, from when they’re placed out on the road. At shows, it means we’ve got our finger on the pulse of the figures. The back-office account actually shows exactly the number of orders, who’s taken them, and which customers have been on the stand today. It’s very user-friendly as well.”
Since adopting Blue Alligator?
“Blue Alligator’s support team are always at the end of the phone, which is really handy. We can pick up the phone and drop them an email; things get done the same day. There’s also a forum on the cloud itself, which has some general Q&A, which has been really useful.”
“I highly recommend SalesPresenter to anybody who’s looking to take a wholesale business to the next level. It saves us so much time, and yeah, I would recommend it to everyone.”
