Julian Garner - Inside Out Toys
Who are Inside Out Toys?
Since they started about 5 years ago, the business has grown rapidly. During that time, we have taken on sales agents out in the field, and it became fairly obvious that taking the orders out in the field and getting those back to the office. Inputting that data into the office system can be very time-consuming, and add to that the complication of really dealing with that process when you’re actually at a trade fair, we needed to look for a better solution just to speed the whole process up for us.
How have your sales process improved since implementing our solution?
“What we find using Blue Alligator has been a lot easier for our agents to say exactly what’s in stock. They can show the customer an image of the product whilst they’re taking the order. Taking them through the whole sales process really helps to build the customer’s confidence that we’ve got the stock, that they’re actually ordering the right product, and it also allows the secondary sale because you can show them other like products, so hopefully, we can increase our overall sales per customer.”
How was your experience with our support team?
“We took on Blue Alligator really last minute, trying to get it all ready for Autumn Fair. Our data in our back office system with Sage was reasonably okay, so we’re quietly confident giving a very tight 3–4-week lead time. We could get it implemented in time for the Autumn Fair.
We found Blue Alligator were exceptional in the help, support and guidance they gave us to achieve that time scale, and I’m glad to say we achieved it and used it at Autumn Fair with great success.
We’ve used the system now for the 4 days of Autumn Fair. It’s been an extremely busy fair for us, and I can already see that I would anticipate it’s saved us 3-4 times processing orders back into the office just at the first fair.”
Since adopting Blue Alligator
“So really, I guess in summary and for us, we went into it needing a solution, as with all IT systems, you’re never really 100% sure if you’ve got the right thing. I really would say the guys at Blue Alligator have been fantastic, and the support has been really good in terms of value for money and getting an IT system that pays for itself. It really looks good for us, and I’m glad we did it. I’m fairly confident that we will get good value for money in return for our investment.”
