Emma Perkins - Kali Ma Designs
Who are Kali Designs?
Based in Devon in the UK, and established in the wholesale Sterling silver jewellery trade since 1996. Kali Ma Designs supply an extensive range of quality 925 Sterling silver jewellery and semi-precious gemstone jewellery. Offering over 4000 designs in plain Sterling silver and gemstone-set pieces.
What problems did you face, and how did Blue Alligator fix them?
“The main problem we had with this was handwriting and codes being done incorrectly. We have all the number codes, which in a way don’t mean anything, so it’s very easy to transpose numbers so we get the wrong codes, occasionally getting the wrong stones, so just mistakes that are really easy to make when you’re maybe selling 100 products to a customer at least. We found we couldn’t match orders to our actual products, so we were missing out on sales. Then these orders will have to be edited onto our system for either invoicing or to produce a sales order.”
How was your experience with our support team?
“Very good, we find Blue Alligator get back to us immediately with at least a response to acknowledge if we have an issue with anything. Most of the issues can be resolved pretty easily because they’re standard issues we usually don’t know about. If there’s something we want to develop, it’s generally been worked on within a reasonable time frame if it’s something maybe that has been specific just to our company, so we’re more than happy with the support system.”
Since adopting Blue Alligator
“I couldn’t even put a figure on it, a huge amount of time, I’d say. The sort of quantity of sales we do now, we’d almost be looking at another member of staff just to transpose the orders to our system, so huge really.”
“I mean, it has much more scope probably than we use as well, but I think just purely from a time-saving aspect, if nothing else. It’s really good.”
